Policies

Please spend a moment reviewing the general policies of Chickadee & Me. It is my #1 goal to provide each customer with a completely positive experience.

Payment

Payment accepted by Paypal or Credit Card.

Shipping

All packages are shipped through USPS First Class Mail with complimentary delivery confirmation. Please ensure your mailing address is up to date before placing your order. If you require a quicker shipping option, signature confirmation or insurance, please contact me for more details.

I usually ship stocked items within 24 hours and sometimes even the same day. Custom orders will ship in 2-3 weeks after sizing and design is confirmed and any stocked items purchased at the same time as the custom order will ship at that time as well. Please place an order for stocked items separately if you would like to receive them sooner than your custom order. International orders for stocked items ship in 2-3 days.

Returns

If you are in any way dissatisfied with your purchase, please contact me within 3 days of receiving your item before taking any other action. In most circumstances, the purchase price will be refunded as soon as I receive the item in original, unused condition. Your return must be shipped within 7 days of your receiving it to be eligible for a refund. Customer is responsible for all shipping charges.

Due to the personalized nature of Custom Orders, and the extra time involved to design and create them, they are not returnable. Custom Orders may not be refunded, cancelled or changed once you have approved the final details.

Custom Orders

I would love to work with you on making your ideal wool diaper cover! A custom order will allow you to choose color, wool content, thickness, appliquè design and size. For more information on placing custom orders, please see the Custom Order Section of my Etsy Shop.